Shipping policy
Shipping & Delivery Policy
Vacation Spas Direct
A DBA of Kansas Coatings LLC
Website: https://vacationspasdirect.com
Shipping & Freight Overview
Vacation Spas Direct sells products that often require specialized freight delivery, including hot tubs, spas, and large items. Shipping and delivery costs are determined during the sales process and may vary based on product size, delivery location, site accessibility, and freight carrier requirements. Prices displayed on our Shopify store may not reflect final shipping or freight charges.
Freight Quotes & Final Pricing
In some cases, shipping or freight costs will be quoted after checkout or confirmed directly with the customer prior to shipment. By placing an order, you acknowledge that additional shipping or freight charges may apply beyond the product price shown on the website.
Orders Placed Without Final Freight Approval
If a customer places an order before final shipping or freight costs are confirmed and does not approve the required charges, the order will be canceled and fully refunded provided the product has not yet shipped.
Shipment in Transit
Once an order has shipped or departed for delivery, shipping and freight charges are non-refundable. Any dispute regarding shipping costs after shipment is subject to our Return & Refund Policy. Customers may be responsible for return freight, restocking fees, and related costs.
Delivery Responsibilities
Customers are responsible for ensuring proper site access and delivery conditions, verifying local regulations and permits, and being available to receive freight deliveries as scheduled. Failed delivery attempts, delivery refusal, or site-related delays may result in additional fees.
Damaged or Incorrect Shipments
If an item arrives damaged or incorrect, customers must notify us immediately upon delivery, note any visible damage with the carrier, and contact us before returning any item so we can assist with resolution.
Policy Acknowledgment
By placing an order with Vacation Spas Direct, you acknowledge and agree to this Shipping & Delivery Policy and understand that shipping and freight costs may be determined separately from product pricing.